Safety & GovernanceLetter C1 min read

What is Confidence Score?

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In plain English

A signal of how certain a model is about a prediction or classification.

Full definition

Confidence scores help workflows decide when to auto-resolve, ask clarifying questions, or escalate to a human. They are especially important in support and compliance-sensitive use cases.

Combine confidence thresholds with guardrails and human-in-the-loop review for safer automation at scale.

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Designing human-in-the-loop workflows

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