Safety & GovernanceLetter C1 min read
In plain English
A signal of how certain a model is about a prediction or classification.
Full definition
Confidence scores help workflows decide when to auto-resolve, ask clarifying questions, or escalate to a human. They are especially important in support and compliance-sensitive use cases.
Combine confidence thresholds with guardrails and human-in-the-loop review for safer automation at scale.
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When to Trust AI: Designing Confidence-Based Escalation
A deeper dive on this topic is coming soon to the AshnaAI blog. In the meantime, explore related guides and product updates.
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