WhatsApp automation

WhatsApp Business API automation: send an approved template, send a session message, and send media. Outbound only, not a hosted inbox.

WhatsApp automation in AshnaAI is outbound send on a WABA you connect. Templates start business-initiated chats. Session text is only inside the 24-hour window.

AshnaAI does not host an inbound WhatsApp inbox. Do not expect customers to message a number and reach a hosted agent thread.

Aug 16, 2026Featured

How to send a WhatsApp template

Connect WhatsApp Business, then ask AshnaAI to send an approved template. Templates are required to start a business-initiated conversation outside the customer-care window.

Frequently asked questions

Everything You Need to Know

Yes, after WhatsApp Business is connected and the template is approved.

No. This connector sends. Inbound needs your own webhook.