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How to send a WhatsApp template
Connect WhatsApp Business, then ask AshnaAI to send an approved template. Templates are required to start a business-initiated conversation outside the customer-care window.
WhatsApp
WhatsApp automation
WhatsApp Business API automation: send an approved template, send a session message, and send media. Outbound only, not a hosted inbox.
WhatsApp automation in AshnaAI is outbound send on a WABA you connect. Templates start business-initiated chats. Session text is only inside the 24-hour window.
AshnaAI does not host an inbound WhatsApp inbox. Do not expect customers to message a number and reach a hosted agent thread.
Frequently asked questions
- Can AshnaAI send a WhatsApp template?
- Yes, after WhatsApp Business is connected and the template is approved.
- Is this WhatsApp automation for inbound chats?
- No. This connector sends. Inbound needs your own webhook.