How to send a WhatsApp template
Connect WhatsApp Business, then ask AshnaAI to send an approved template. Templates are required to start a business-initiated conversation outside the customer-care window.
AshnaAI
What you'll do
Connect WhatsApp Business, then ask AshnaAI to send an approved template. Templates are required to start a business-initiated conversation outside the customer-care window.
This guide walks through send WhatsApp template in AshnaAI. You stay in chat. You do not need a separate desktop of buttons for each file job.
Before you start
Open AshnaAI and start a new chat.
Connect the account first. The setup steps are in this connector guide. Wait until it shows as connected.
How to send WhatsApp template
Follow the steps below in order. Confirm in chat before AshnaAI sends, posts, or writes to Tally.
Step 1. Sign in
Open https://app.ashna.ai sign in, and start a new chat.
Step 2. Connect WhatsApp Business
Open Integrations and connect WhatsApp Business. Finish the provider sign-in and wait until the account shows as connected.
Step 3. Ask for the job
Ask: send the shipping_update template to +91… with tracking 1234.
Step 4. Confirm writes
If the job sends, posts, or changes a record, confirm in chat before AshnaAI executes the write.
Keep in mind
This is outbound send. AshnaAI does not host an inbound WhatsApp inbox.
Related guides
Also read send a whatsapp session message.
Also read send whatsapp media.
More WhatsApp how-tos live on WhatsApp automation.
Try it now
Open app.ashna.ai and run this job in a new chat. New accounts can start from app.ashna.ai/signup.
Frequently asked questions
- Can AshnaAI send whatsapp template?
- Yes, after you connect WhatsApp Business. Ask in chat at https://app.ashna.ai
- Do I connect WhatsApp Business first?
- Yes. Follow https://www.ashna.ai/connectors/whatsapp-business if you still need to connect, then return to this guide.
- Will AshnaAI send or publish without asking?
- Writes wait for a task you start. Confirm in chat when the action leaves AshnaAI.
- Is this the same as ChatGPT browsing my account?
- No. AshnaAI uses the connector you authorized, with the permissions you granted.
- Can customers message this number and reach an AshnaAI inbox?
- No. Use your own webhook if you need inbound. This connector sends templates and session messages.
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