How to send a WhatsApp session message
If the customer already wrote in the last 24 hours, ask AshnaAI to send free-form text. Otherwise use an approved template.
AshnaAI

What you'll do
If the customer already wrote in the last 24 hours, ask AshnaAI to send free-form text. Otherwise use an approved template.
This guide walks through send WhatsApp message in AshnaAI. You stay in chat. You do not need a separate desktop of buttons for each file job.
Before you start
Open AshnaAI and start a new chat.
Connect the account first. The setup steps are in this connector guide. Wait until it shows as connected.
How to send WhatsApp message
Follow the steps below in order. Confirm in chat before AshnaAI sends, posts, or writes to Tally.
Step 1. Sign in
Open https://app.ashna.ai sign in, and start a new chat.
Step 2. Connect WhatsApp Business
Open Integrations and connect WhatsApp Business. Finish the provider sign-in and wait until the account shows as connected.
Step 3. Ask for the job
Ask: reply to this open WhatsApp session with the delivery ETA.
Step 4. Confirm writes
If the job sends, posts, or changes a record, confirm in chat before AshnaAI executes the write.
Keep in mind
Outside the customer-care window you must use a template. This is not a hosted inbox.
Related guides
Also read send a whatsapp template.
Also read send whatsapp media.
More WhatsApp how-tos live on WhatsApp automation.
Try it now
Open app.ashna.ai and run this job in a new chat. New accounts can start from app.ashna.ai/signup.
Frequently asked questions
- Can AshnaAI send whatsapp message?
- Yes, after you connect WhatsApp Business. Ask in chat at https://app.ashna.ai
- Do I connect WhatsApp Business first?
- Yes. Follow https://www.ashna.ai/connectors/whatsapp-business if you still need to connect, then return to this guide.
- Will AshnaAI send or publish without asking?
- Writes wait for a task you start. Confirm in chat when the action leaves AshnaAI.
- Is this the same as ChatGPT browsing my account?
- No. AshnaAI uses the connector you authorized, with the permissions you granted.
- Can I put this on an agent?
- Yes. Attach the same connector to an agent after the chat path works.
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